Refund policy

Refund Policy

We want you to be happy with your order. If something is not right, here is how we handle it.

Returns
You have 14 days from the day your order arrives to request a return. The item must be unused and in its original packaging. To start a return, email hello@toyffice.com with your order number and we will take it from there.

Return shipping is the customer's responsibility, unless the item arrived damaged, defective, or incorrect - in that case we cover it.

Damaged or defective items
If your order arrives damaged, defective, or incorrect, email us a photo within 14 days and we will issue a refund or send a replacement.

Refunds
Once your return is approved, the refund is issued to your original payment method. Please allow up to 10 business days for it to appear, depending on your bank.

Questions
Email hello@toyffice.com and we will be glad to help.